Privacy Policy

Last updated: 10 November 2025

This Privacy Policy explains how VIP TRANSFERS (“we”, “us”, “our”) collects, uses and protects your personal data when you visit our website vipgo.lv, contact us via WhatsApp, Telegram or by phone, and place transfer booking requests.

The data controller is:

SIA “Dupont Riga”
Reg. No. 40003691238
Elijas 17–3, Riga, Latvia
(“VIP TRANSFERS”)

1. What data we collect

1.1 Data you provide directly

When you use the booking form on vipgo.lv or contact us by phone / WhatsApp / Telegram, we may collect:

• Contact details: first and last name, phone number, preferred communication channel.
• Trip details: pickup address or location (e.g. RIX Airport), destination address or city, date and time, flight number, comments (child seats, stops, special requirements, etc.).
• Company details (for corporate clients): company name, registration number, invoicing details, VAT number.
• Other information you choose to share: for example, preferences for vehicle class or language.

1.2 Data collected automatically

When you visit vipgo.lv, we may collect limited technical data:

• IP address and approximate region/country;
• Device and browser type;
• Pages viewed and time of access;
• Language settings and referrer (if available).

This information is used for basic analytics, security, and to ensure stable operation of the website.

2. Legal basis for processing

We process your personal data on the following legal bases:

• Performance of a contract – to accept, confirm and provide your transfer booking.
• Legitimate interests – to maintain and improve our services, ensure security, protect our rights, and communicate with you in a reasonable and expected way.
• Legal obligations – to comply with accounting, tax and other mandatory requirements under applicable law.
• Consent – where required by law (for example, if you explicitly agree to receive marketing communications). You may withdraw your consent at any time.

3. How we use your data

We use personal data for the following purposes:

• To process booking requests submitted via the online form on vipgo.lv or by phone/WhatsApp/Telegram.
• To plan routes, assign vehicles and drivers, and provide transfer services as requested.
• To contact you regarding your booking (confirmation, clarifications, changes, delays, etc.).
• To issue invoices and handle payments for individuals and corporate clients.
• To maintain internal records, service quality monitoring and dispute resolution if necessary.
• To analyze service performance and improve our website, customer communication and operations.
• To comply with applicable laws and respond to lawful requests from public authorities.

4. How we share your data

We do not sell your personal data to third parties. We may share data only when necessary for the purposes described above:

• Drivers and transport partners: limited trip and contact details needed to perform the transfer (e.g. passenger name, pickup address, phone number, flight details).
• Service providers: IT hosting providers, communication tools, accounting and invoicing systems, strictly for service provision and only under appropriate data protection arrangements.
• Public authorities and law enforcement: where required by law, court order or legitimate request.

5. International data transfers

Our core operations are based in Latvia. Some technical service providers (for example, hosting or communication platforms) may be located in other countries. In such cases, we take reasonable steps to ensure that your data is protected in accordance with applicable data protection laws, including EU General Data Protection Regulation (GDPR) where relevant.

6. Data retention

We keep your data only as long as it is needed for the purposes described in this Policy, including:

• For ongoing bookings – during the preparation and completion of the trip.
• For accounting and legal requirements – for the period required by applicable law (for example, retaining invoices).
• For dispute resolution and service quality – for a reasonable period after the service has been provided.

When personal data is no longer needed, we delete it or anonymise it so that it can no longer identify you.

7. Your rights

Subject to applicable law, you may have the following rights regarding your personal data:

• Right of access: to receive a copy of your personal data that we hold.
• Right to rectification: to correct inaccurate or incomplete data.
• Right to erasure: to request deletion of your data where it is no longer required or was processed unlawfully.
• Right to restriction: to restrict processing in certain circumstances.
• Right to data portability: to receive your data in a structured, commonly used and machine-readable format where technically feasible.
• Right to object: to object to processing based on our legitimate interests, including for direct marketing.
• Right to withdraw consent: if processing is based on your consent, you may withdraw it at any time.

To exercise your rights, please contact us using the details in section 12. We may need to verify your identity before fulfilling your request.

8. Cookies and similar technologies

Our website may use cookies or similar technologies to ensure proper operation, remember language preferences and collect basic usage statistics. These cookies typically do not allow us to identify you directly, but they help us understand how visitors interact with the site and improve usability.

You can control cookies through your browser settings. Note that disabling certain cookies may affect the correct functioning of some website features.

9. Security

We take reasonable technical and organizational measures to protect your personal data from accidental or unlawful destruction, loss, alteration, unauthorized disclosure or access. However, no method of transmission over the Internet or electronic storage is completely secure, so we cannot guarantee absolute security.

10. Third-party websites

Our website may contain links to third-party websites or services (for example, WhatsApp, Telegram, Google Maps). We are not responsible for the content or privacy practices of these third parties. We recommend that you review their privacy policies before providing any personal data.

11. Children’s data

Our services are intended primarily for adults and corporate clients. We do not knowingly collect personal data from children without the consent of parents or legal guardians, except where necessary for providing transfer services (for example, child seats) and communicated by the adult client. If you believe that a child has provided us with personal data without appropriate consent, please contact us and we will take steps to delete such data where required.

12. Contact us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

SIA “Dupont Riga” – VIP TRANSFERS
Website: https://vipgo.lv
Phone / WhatsApp: +371 28 810 797
Postal address: Elijas 17–3, Riga, Latvia

13. Changes to this Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or internal processes. The latest version will always be available on vipgo.lv with the date of the last update. We encourage you to review this Policy periodically.

By continuing to use our services after the updated Policy has been published, you acknowledge that you have read and understood its terms.